Contact us

Nepal Trade Network Pvt. Ltd.

Head Office: 1081 Durbar Marg, Kathmandu, Nepal

Phone: 01-5331990, 5356236

Email: info@ntn.com.np

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    Frequently asked questions

    1. Do you offer free shipping?

    Yes, we provide free shipping on all orders across Nepal.

    2. What types of watches do you sell?

    We offer a range of analog and smartwatches under the NTN brand, known for their distinctive design and reliability.

    3. Are NTN smartwatches compatible with all smartphones?

    Yes, NTN smartwatches are compatible with most Android and iOS devices via Bluetooth connectivity.

    You should check individual product specifications for compatibility details.

    4. Is there a warranty on the watches?

    All our watches come with a 1‑year warranty covering manufacturing defects.

    5. What payment methods do you accept?

    You can pay securely using Fonepay, Visa/MasterCard, or cash on delivery.

    6. How long will delivery take?

    Orders are usually delivered within 1–5 business days across Nepal, depending on your location. Read more about our shipping policy.

    7. Can I return or exchange my watch?

    We accept returns or exchanges within 3 days of delivery, provided the product is unused and in original packaging. Read more about our returns, refunds & exchange policy.

    8. What should I do if I receive the wrong or damaged product?

    If you receive a wrong or damaged product, please notify us within 24 hours of delivery. We’ll arrange a replacement or refund after verifying the issue.

    9. What happens if a payment fails?

    If your payment fails, please double‑check your internet connection or card details and try again. No amount will be deducted from your account for unsuccessful transactions. If you’re unsure or the issue persists, contact our customer support team for assistance.

    10. How can I contact customer service?

    You can reach our support team at info@ntn.com.np or call +977‑1-5356236 during business hours.

    Engineered for Today. Inspired by Tomorrow.

    NTN stands at the crossroads of tradition and tomorrow. Each collection reflects a legacy of watchmaking refined through innovation, where precision engineering meets purposeful design. Whether analog or smart, our timepieces are made to accompany you through every chapter, marking moments that matter.

    More Than a Watch—A Statement of Time

    An NTN watch isn’t just worn; it’s experienced. From the confident elegance of T5 analog models to the intelligent sophistication of NTN smartwatches, every detail is shaped to express individuality and endurance. With form, function, and refinement in perfect rhythm—your time, redefined.

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