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Contact Us

🏢Company: Nepal Trade Network Pvt. Ltd.

🏛️Head Office: 1081 Durbar Marg, Kathmandu, Nepal

📱Phone: 01-5356236, 01-5318213, 01-5312790

✉️Email: info@ntn.com.np

Connect with Our NTN Team

    Frequently asked questions

    1. Do you offer free shipping?

    Yes, we provide free shipping on all orders across Nepal.

    2. What types of watches do you sell?

    We offer a range of analog and smartwatches under the NTN brand, known for their distinctive design and reliability.

    3. Are NTN smartwatches compatible with all smartphones?

    Yes, NTN smartwatches are compatible with most Android and iOS devices via Bluetooth connectivity.

    You should check individual product specifications for compatibility details.

    4. Is there a warranty on the watches?

    All our watches come with a 1‑year warranty covering manufacturing defects.

    5. What payment methods do you accept?

    You can pay securely using Fonepay, Visa/MasterCard, or cash on delivery.

    6. How long will delivery take?

    Orders are usually delivered within 1–5 business days across Nepal, depending on your location. Read more about our shipping policy.

    7. Can I return or exchange my watch?

    We accept returns or exchanges within 3 days of delivery, provided the product is unused and in original packaging. Read more about our returns, refunds & exchange policy.

    8. What should I do if I receive the wrong or damaged product?

    If you receive a wrong or damaged product, please notify us within 24 hours of delivery. We’ll arrange a replacement or refund after verifying the issue.

    9. What happens if a payment fails?

    If your payment fails, please double‑check your internet connection or card details and try again. No amount will be deducted from your account for unsuccessful transactions. If you’re unsure or the issue persists, contact our customer support team for assistance.

    10. How can I contact customer service?

    You can reach our support team at info@ntn.com.np or call +977‑1-5356236 during business hours.

    Engineered for Today. Inspired by Tomorrow.

    NTN is a watch brand of Nepal, created with a vision to build timepieces we can proudly call our own. We believe a watch is more than an instrument for telling time - it represents our identity, our journey and the moments that define us. With a commitment to quality, thoughtful design and craftsmanship, NTN brings the spirit of Nepal to every timepiece

    The Story Behind NTN Watches

    We chose to create NTN because we believe Nepal has the talent, creativity and potential to build products that belong on the world stage. Our watches are made with purpose - to offer reliable quality, timeless design and lasting value while representing the pride of being made in Nepal.

    Every NTN timepiece carries a simple message: quality can be made here, and time can tell our story.